At The Title Belts, we are dedicated to ensuring your satisfaction with our products. If you need to return or exchange an item, please review our detailed refund and return policy below:
1. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- Timeframe: Requests must be made within 30 days of receiving your order.
- Condition: Items must be in their original, unused condition and packaging. This includes all tags, labels, and accessories that came with the product.
- Proof of Purchase: A valid receipt or proof of purchase is required to process any return or exchange.
2. How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact Us: Reach out to our customer service team at [email protected] to inform us of your intention to return or exchange an item. Please provide your order number and the reason for the return or exchange.
- Receive Instructions: Our team will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
- Package the Item: Carefully package the item to ensure it is protected during shipping. Include all original packaging, tags, and accessories.
- Ship the Item: Send the item to the address provided by our customer service team at your own cost. We recommend using a trackable shipping service to ensure the return is received.
3. Refunds
Once we receive and inspect your returned item, we will process your refund. Please allow up to 10 business days for the refund to be processed and reflected in your original payment method. Note that:
- Original Shipping Costs: Shipping costs are non-refundable.
- Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
4. Exchanges
If you wish to exchange an item for a different size, color, or product, please indicate this in your initial contact with our customer service team. We will guide you through the exchange process and ensure that your new item is shipped to you promptly. Any difference in price will be adjusted accordingly.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund and cover any return shipping costs associated with the issue. To expedite the process, please provide photos of the defect or incorrect item along with your order number.
6. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons. These may include but are not limited to:
- Customized or personalized items.
- Items that have been used or altered.
Please check the product description or contact us for more information on non-returnable items before making a purchase. If you have any issues, please contact us at [email protected]
- Trade Name: The Title Belts
- Phone: +1 (760) 395 8148
- Email: [email protected]
- Customer Support: 24/7
- Business Hours: 9:00 am to 4:00 pm
- Address: 5815 Roswell St, San Diego, California (CA), 92114, USA
We appreciate your understanding and cooperation. Our goal is to ensure that every customer is completely satisfied with their purchase. Thank you for choosing The Title Belts.